Job Purpose

To have day-to-day conduct of commercial ULR files both non-litigated and litigated small claims, set up cases and liaise with Brokers / commercial clients.

Key Duties & Responsibilities

To assist in the progress in an appropriate and timely manner, making use of the firms Case Management Systems and using the agreed internal procedures and practices
To assess losses at all times to ensure that all the clients and source receive appropriate, professional and timely manner
Ensure pertinent legal advice is provided and client are kept fully informed on the progress of the claim in support of the file handlers
To achieve and exceed all targets To deal with post, telephone calls and emails expeditiously and to ensure that not worked on lists and to do lists are kept up to date
To ensure that all referred cases are opened and progressed
To keep brokers and / or commercial clients informed
To provide on-going support to the file handlers

Experience & Knowledge

Experience of Insurance
Litigation Experience
An ability to work in an organised manner
Excellent client care and communication skills
Experience of working with a case management system
An ability to work using own initiative within boundaries
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT / Keyboard skills
Attention to detail
Team player