Customer Returns Manager
We are recruiting for a Customer Returns Manager in the Slough Area. My Client is a global leader
As a Customer Returns Manager, you will need to have:
- To have confidence of character to represent the UK Returns and its results to internal senior colleagues
- To be self-motivated and highly organised with high attention to detail, with a high capacity to handle change and uncertainty
- To have good self-management and time management skills
- Unusual working hours sometimes required when business volumes are high
- To have the ability to think issues through, anticipate problems and take action to prevent them or minimise their impact
- Experience in Customer communication at a high level and corrective action processes
- Competent IT literacy including intermediate+ skills with Excel, Word & Outlook
- A willingness for self-motivated learning
- Ability and confidence to work at a management level
- Able to occasionally work in other locations and attend off site meetings as required with customers and other teams
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Details:
- Salary: upto £40,000
- Working Hours: Monday – Thursday 8.00 – 4.45 -Friday 8am – 1pm
- Location: Slough
- Duration: 12 Month Fixed Term Contract
Role of a Customer Returns Manager:
- Work closely with the Budapest Returns team to ensure Processing KPIs are met
- Develop and implement robust policies and procedures through collaboration with all functions and impacted sites
- Identify opportunities to reduce backlog and improve process efficiency
- Affect a culture change with our Customers by influencing through others, customer visits and daily communication.
- Promoting and obtaining adherence to the Debits and Returns policy both internally and externally
- Implemented process for Customer Debit rejection and challenge customers where claims are invalid
- Work cross functionally with key Stakeholders, Process leaders and their teams to conduct Root cause analysis
- Identify improvement opportunities and document, implement and cement new ways of working
- Work closely with FSS team to ensure Debits are appropriately actioned in a timely manner and KPIs are met. Ensure Ledger is managed appropriately
- Review and update of Master Data in SAP
- Deliver Training sessions to all Customer facing colleagues
- Customer visits to target priority branches. Voice of the Customer and explain the policy/new ways of working to obtain buy in
- Provide Quality Department with key management information regarding products issues
Benefits of working with us as a Customer Returns Manager
- 25 days annual leave plus bank holidays
- Pension which is 3% employee and 6% from my client
- Flexible Benefits package, where employees choose themselves which benefits, they would prefer i.e private medical insurance, dental cover, sell/buy 5 additional days etc.
- Parking is free around 5 minutes’ walk to our Slough Office
If you are interested in the above role, please click apply