Customer Scheduler / Account Manager


Ref: 389Monday 24 January 2022

Upto £26,000 per annum DOE

Our client design and manufacture precision forged and machined components and are currently recruiting for an experienced Customer Scheduler / Account Manager. As Customer Scheduler / Account Manager you will ultimately be responsible for the effective, efficient and accurate administration of the sales order process.      

Hours of work will be 07.30 – 16.30 (Mon – Thurs) and 07.30 – 12.30 (Friday). Salary up to £26,000 per annum dependent upon experience plus competitive benefits package.    
Reporting directly to the Commercial Director, your key responsibilities will include: 


  • To be the operational single point of contact for assigned customers
  • In partnership with the MRPC Planner, provide the principal interface between the Supply Chain Management team and the Operations teams.
  • To ensure the maintenance of the Sales Orders in accordance with the agreed Company processes that will enable cascade of demand through the supply chain resulting in a committed plan.
  • To be process compliant through the use of Company standard systems, processes and reports to resolve potential delivery risks. 
  • To ensure paperwork and information transfer in relation to all part movements are compliant with business and regulatory requirements.
  • To create and maintain lines of balance and product recovery plans
  • To facilitate and support on and off site customer meetings 


To be successful in the role of Customer Scheduler / Account Manager, you will possess the following qualities: 


  • Must have experience in working in a production / control / planning environment
  • Should have customer and supplier awareness  
  • Engineering / Manufacturing and Logistics experience
  • Must have strong interpersonal skills including excellent communication skills, strong meeting facilitation skills, and the ability to work well in a team environment 
  • Must have an analytical approach to problem solving
  • Able to communicate effectively internally and externally both verbally and written
  • Must have strong IT skills (Excel, Word , Powerpoint) 


This position is based near Redditch and is easily commutable from Droitwich, Bromsgrove, Alcester, Studley, South Birmingham, Solihull, Worcester, Kidderminster and Stourbridge.  

If you are an experienced Customer Scheduler / Account Manager, looking for a new exciting and varied opportunity, then please apply immediately.     


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