We’re looking for Customer Service Advisors to join our clients call centre in Warrington
As a Customer Service Advisor you will have access to
- Full comprehensive training
- Performance Bonus
- Progression Opportunities
- Free parking and close to transport links.
- Onsite Canteen
You will be responsible for taking inbound calls from energy customers, ranging from account enquiries, tariff updates and quotes, complaint handing and personal details changes. You will provide a professional welcome to each customer whilst resolving their queries as quickly and efficiently as possible. As part of the call you may be required to respond and follow up with your customers via email. You will be a hugely important part of the business as you are the first person customers are likely to speak with. Naturally inquisitive you will ensure you ask the right questions to ensure you find the best solution for the customer. As part of the call you will also ensure the customer is informed about all the services the company offers.
Our client is proud to offer a comprehensive training program which is not only classroom based but will fully support your transition into the role. You will also be fully supported once you are up and running and you can be confident you will not only have the skills but the knowledge to help all customers efficiently.
We have 3 departments we are looking for people to join and the most important thing for our client is that you find the role that is right for you. If you feel you have the following attributes we would love to speak to you:
- Minimum of 6 months call centre experience or 12 months customer service.
- Enjoy working with customers and have a strong desire to provide a ‘great’ customer experience
- Can you prioritise, organise your own workload, have great attention to detail and use your own initiative.
- Comfortable working with targets, KPI’s and customer satisfaction or be passionate about learning.
- IT literate and fluent in both written and spoken English.
The shift pattern for the roles are on a 2 week rota
Week 1 – Monday to Friday 11.30am to 8pm
Week 2 – 4 days between Monday to Friday. 2 days at 8am – 5pm and 2 days at 8am – 4.30pm and a Saturday morning 8.30am to 4.00pm with a day off in the week
NO SUNDAY WORKING
If this sounds like the kind of journey you would like to embark on please get in touch with me Claire Williams.