Customer Service Representative
We are recruiting for a Customer Service Representative in the Bracknell Area. Our Client is the World’s largest independent manufacturer within their field.
As a Customer Service Representative, you will need to have:
- Previous experience within a customer service role preferred
- Experience with handling non-EU Export orders, knowledge of Incoterms and Customs declaration procedure is a plus
- Experience using Oracle ERP (desirable) Knowledge of Microsoft Office (Excel)
- Strong organisational and problem-solving skills
- Ability to work with minimal supervision as well as part of a wider team
- Ability to speak an additional language to English advantageous (French, Spanish, Italian or German desirable)
- Excellent interpersonal ability – communication, motivation and persuasion
- Strong team player with the ability to work, create and maintain effective and trusting relationships cross functionally
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Details:
- Salary: £20,000 - £25,000
- Working Hours: 37.5 hours – Flexible 8-4, 8.30-4.30 or 9-5
- Location: Bracknell
- Duration: Permanent
Role of a Customer Service Representative
- Handle and respond to customer enquiries by telephone and email
- Communicate effectively with the Customer Service team and other departments including Sales, Manufacturing, Engineering, Accounts, etc
- Process customer orders in Oracle accurately and in a timely fashion
- Attend customer meetings on/off-site as and when required
- Complete customer / region specific certification in relation to the export of goods as required.
- Dealing with customer’s freight forwarder to arrange collection
- Produce manual pick lists, packing lists and invoices
- Liaise with DBS in relation to credits, new customers and amendments
- Arrange taxis, hotels and lunches for visitors as required
- Assist sales managers with pricing queries
- Check stock availability prior to processing an order
- Organise shipping documentation for auditors as required
- Request POD’s, certificate of shipment from the customer or courier
Benefits of working with us as a Customer Service Representative
- 31 Days Holiday (Bank Holidays and Christmas off)
- Profit Share Bonus
- Income Protection
- Life Assurance
- Salary sacrifice pension scheme
- Long Service Award
If you are interested in the above role, please click apply