Service Manager - Braintree

Service Manager 

Braintree, Essex

c£30,000 - £32,000 basic plus vehicle & bonus 

We currently have an exciting opportunity for an Agricultural Service Manager who has a strong background to manage the maintenance of the agricultural machinery at a highly successful Agricultural Dealership based in Cambridge.

Role Purpose:

You will be responsible for the efficient running of the Service office, covering agricultural machinery repairs. You will also be responsible for the organisation and management of the existing service staff, customer relations and the departmental profitability, whilst maintaining effective and accurate communications between management, customers and technicians.

Essential Skills/Experience:

1. Strong knowledge of agricultural equipment would be advantageous
2. Previous management experience or supervisory is desirable as this is a busy service department
3. Directing, mentoring and overseeing the work of the technicians at the branch
4. Familiarity of profit/loss management and reporting
5. Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbal and written
6. Be organised and have the ability to multitask efficiently
7. Can deal with staff related matters confidently and in line with company procedures
8. Proactive and methodical in approach to problem solving
9. Ability to communicate effectively to all levels of the business
10. Act with discretion when dealing with matters of a confidential nature
11. Ability to manage customer expectations without over committing
12. Able to work alone and on your own initiative
13. Maintain a good general level of health and fitness
14. Good general appearance as customer facing role
15. Full clean driving licence

Additional Information:

Start Date:                    Immediate, subject to successful candidates notice period

Location:                       Braintree, Essex

Hours:                          42.5hrs per week – 8am to 5.30pm Monday to Friday (1hr unpaid lunch). Additional hours required to include alternate Saturdays and peak times e.g. harvest

Contract:                       Permanent, Full time, Salaried                          

Salary:                          £Competitive, depending on experience plus company vehicle and profit related bonus - c£32k per annum basic

Benefits:                       24 days Annual Leave (plus bank holidays), Company Sick Pay Scheme, Workplace Pension and Death in Service Cover (2 x salary)